Terms of Service

1. Agreement to Terms

By accessing or using our website, services, or engaging with CMKA Consulting (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree, you may not use our services.

2. Services Overview

CMKA Consulting provides:

• Business consulting and operational advisory
• CRM setup, automation, and system design
• Strategic guidance on team structure, workflows, and scaling
• Digital assets, templates, and implementation support

We reserve the right to modify, update, or discontinue any service at any time without prior notice.

3. No Guarantees of Results

We do not guarantee specific results, including but not limited to:

• Revenue increases
• Lead generation outcomes
• Business growth or profitability

All results depend on execution, market conditions, and variables outside our control.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Participate in implementation where required
• Execute strategies and recommendations in a timely manner

We are not responsible for outcomes resulting from inaction, delay, or misapplication.

5. Payment, Refunds, and Cancellation

All fees are agreed upon prior to engagement and may be one-time, recurring, or milestone-based.

Limited Refund Window

Clients may request a refund within three (3) calendar days of the date of signing the agreement or initial payment (whichever occurs first), provided that:

• No substantial work has begun
• No strategy, consulting session, or implementation has been delivered
• No access to proprietary materials, systems, or assets has been granted

Initiation of services includes, but is not limited to:

• Strategy sessions or consulting calls
• CRM setup, automation, or system configuration
• Communication of deliverables or recommendations
• Granting access to any Company-owned materials or systems

If any services have been initiated within this period, the refund becomes null and void.

No Refunds After Initial Period

After the three (3) day period, all payments are non-refundable.

Due to the nature of consulting and digital implementation, value is delivered through time, expertise, intellectual property, and strategic direction.

Cancellation

Cancellation is governed strictly by the terms outlined in your written agreement.

If no agreement specifies cancellation terms, a minimum 30-day written notice is required.

Early termination may result in:

• Immediate termination of services
• Loss of access to deliverables and systems
• Remaining balances becoming due

Late Payments

Late or missed payments may result in suspension or termination of services.

Chargebacks & Payment Disputes

You agree not to initiate chargebacks or payment disputes without first attempting resolution.

If a chargeback is initiated:

• All services will be immediately suspended or terminated
• Access to systems, CRM builds, automations, and assets may be revoked
• We reserve the right to recover funds, associated fees, legal costs, and damages

6. Intellectual Property

All materials provided—including SOPs, CRM builds, workflows, templates, and documentation—remain the intellectual property of CMKA Consulting unless otherwise agreed in writing.

You are granted a limited, non-transferable license for use within your business only.

You may not resell, redistribute, or repackage any materials without prior written consent.

7. Confidentiality

Both parties agree to maintain confidentiality of:

• Business strategies
• Internal processes
• Financial information
• Client data

This obligation survives termination of services.

8. Third-Party Tools & Platforms

We may utilize third-party platforms (e.g., GoHighLevel, ClickUp, Slack, and similar tools).

We are not responsible for:

• Platform outages or downtime
• Integration failures
• Changes in third-party systems or policies

Use of these tools is subject to their respective terms and conditions.

9. AI & Automated Communication Disclosure

We utilize artificial intelligence (AI), automation tools, and third-party technologies to enhance service delivery.

This may include:

• Automated messaging (email, SMS, chat, or voice)
• AI-assisted communication and responses
• Appointment scheduling and follow-ups
• Workflow automation and data processing

By using our services, you acknowledge that:

• Some communications may be AI-generated or assisted
• Responses may not always be human-reviewed in real time
• Errors, delays, or misinterpretations may occur
• You are responsible for verifying critical information when necessary

CMKA Consulting is not liable for decisions made based on automated or AI-assisted communications.

10. Termination

We reserve the right to terminate services if:

• These Terms are violated
• Payment is not received
• Communication breaks down
• The working relationship becomes unproductive or misaligned

Clients may terminate services only in accordance with their written agreement.

11. Limitation of Liability

To the maximum extent permitted by law, CMKA Consulting shall not be liable for:

• Indirect or consequential damages
• Loss of revenue, profits, or data
• Business interruption

This includes any actions taken based on AI or automated communications.

Total liability shall not exceed the total amount paid for services.

12. No Partnership or Employment

Nothing in these Terms creates:

• A partnership
• Joint venture
• Employer-employee relationship

We operate strictly as an independent contractor.

13. Indemnification

You agree to indemnify and hold harmless CMKA Consulting from any claims, damages, or losses arising from:

• Your use of services
• Your business operations
• Your implementation of strategies or systems

14. Governing Law

These Terms shall be governed by the laws of the State of Indiana, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of our services constitutes acceptance of any updated Terms.

16. Contact Information