Privacy Policy

1. Introduction

CMKA Consulting (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and business information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with our systems.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Business information (company name, team size, etc.)

Sensitive Business Information

In the course of providing services, we may collect or be given access to business-related information, including but not limited to:

• Financial data and revenue-related information
• Business strategies and internal operations
• Marketing plans and performance data
• Customer data, lead data, and pipeline information
• Systems, workflows, automations, and proprietary processes

Usage & Technical Data

• IP address
• Browser type
• Device information
• Pages visited and interaction data

Communication Data

• Messages submitted through forms, chat, SMS, or email
• Responses collected through diagnostics, surveys, or intake forms

3. How We Collect Information

We collect information when you:

• Fill out forms on our website
• Schedule calls or consultations
• Interact with chatbots or automated systems
• Communicate with us via email, SMS, or phone
• Use our services or tools

4. How We Use Your Information

We use your information to:

• Provide and deliver services
• Communicate with you (including automated and AI-assisted communication)
• Schedule appointments and manage workflows
• Build, optimize, and manage systems, automations, and operational processes
• Improve our systems, services, and user experience
• Send updates, reminders, and relevant service-related communications

Value-Based Communication & Updates

We may also use your information to send you:

• Insights, strategies, or resources related to your initial inquiry
• Updates about our services, systems, or offerings
• Educational content designed to help improve operations, leadership, or business performance

These communications are intended to provide relevant value and support, whether or not they directly apply to your current situation.

If you provide us your information, we use it to help you—not to overwhelm or annoy you. We do not send irrelevant or excessive promotional messaging.

Consent to Communication

By providing your contact information, you consent to receive communications from us via:

• Email
• SMS (text messages)
• Automated or AI-assisted systems

Message and data rates may apply.

You may opt out at any time by:

• Following unsubscribe instructions in emails
• Replying “STOP” to SMS messages
• Contacting us directly

5. AI & Automation Use

We utilize artificial intelligence (AI), automation tools, and third-party technologies to enhance service delivery.

This may include:

• Automated messaging (email, SMS, chat, or voice)
• AI-assisted communication and responses
• Appointment scheduling and follow-ups
• Workflow automation and data processing

Some interactions may be handled or assisted by automated systems and may not always be human-reviewed in real time.

6. How We Use and Protect Business Information

All business-related information provided by clients is used solely for the purpose of delivering services, including:

• Consulting and strategic advisory
• System design, CRM builds, and automation implementation
• Workflow optimization and operational improvements

We treat all client-provided business information as confidential and:

• Do not sell, rent, or share it outside of what is necessary to deliver services
• Do not use it for any purpose unrelated to the client's engagement
• Limit access to trusted systems and providers required for service delivery

7. Sharing of Information

We may share your information with trusted third-party providers only as necessary to operate our business, including:

• CRM and automation platforms (e.g., GoHighLevel)
• Scheduling and communication tools
• Payment processors
• Analytics providers

These providers are only given access to information required to perform their functions.

We do not sell your personal or business information.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Ownership

All client-provided business information, data, and intellectual property remain the property of the client.

CMKA Consulting does not claim ownership over client data and uses it only for service delivery.

10. Your Rights and Choices

You may:

• Request access to your personal data
• Request corrections or updates
• Request deletion of your data (where applicable)
• Opt out of communications at any time

To make a request, contact us using the information below.

11. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain business and legal records
• Comply with legal obligations
• Resolve disputes

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

13. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised effective date.

15. Contact Information